• Free shipping on orders over $100 in Canada & $200 to the USA!
  • Shipping Policy

    SHIPPING AND RETURNS

    We ship world wide! Please read below for details.

    RETURNS

    Online Domestic Return Policy
    New and unworn/unused items purchased online domestically are eligible for a full refund, exchange or store credit. R+M must be notified within 7 days of the delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there there has been some other mistake by our account. We cannot and will not take responsibility for items returned to us without us being notified first and/or items that are returned with a shipping alternative where you can not trace the package.  We do not accept returns on any bedding, sleep wear, sleep sacks, bathing suits, baby carriers or undergarments. Returns are discretionary upon inspection of the item once received by us.  All SALE items are FINAL AS ARE CUSTOM MADE ITEMS LIKE OUR SHELVES.

    Online International Return Policy
    New and unworn/unused items purchased online internationally are eligible for exchange only. R+M must be notified within 7 days of delivery in order to receive a return authorization number and all original tags must be attached. All shipping costs are paid by the customer, unless, the item has been damaged before or during delivery or there has been some other mistake by our account. International customers are responsible for the full shipping costs of exchanged goods and are responsible for tracking of the item, or duties incurred. We cannot and will not take responsibility for items returned without being notified first and/or items that are returned with a shipping alternative where you can not trace the package.  We do not accept returns on any bedding, sleep wear, sleep sacks, bathing suits, baby carriers or undergarments. Returns are discretionary upon inspection of the item once received by us.  All SALE items are Final AS ARE CUSTOM MADE ITEMS LIKE OUR SHELVES.

    SHIPPING

    Domestic shipping (Canada):
    All purchases will be processed and shipped within 3 business days (excluding Canadian Statutory holidays) of order via Canada Post. A tracking number will be provided.

    International Shipping:
    All purchases will be processed and shipped within 3 business days (excluding Canadian Statutory holidays) of order via Canada Post. Customers assume all costs also associated with declaration value in accordance with their countries duties and tariff costs. Tracking number will be available at time of purchase if the customer selects an option with tracking. Rufus and Murdog Inc is not responsible for lost packages. Customers will be sent an email that includes all relevant shipping information once item is shipped. Please allow up to 3 weeks from ship date for delivery depending on destination country. Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office or a Canada Post facility for further information concerning custom duties or fees.  Please note, for all non-US international customers choosing “ground” as a method of shipping this means via boat, as we are located in Canada.

    SALES TAX

    Shipments sent outside the country of Canada pay no sales tax. Canadian customers pay HST of 13% at time of checkout.